Frequently asked questions
Getting started
Do I need to verify my email?
No. Sign up with an email and password and you can order immediately.
Is there a minimum order?
Each service has its own minimum, often as low as 10 or 100. The minimum top-up is ₹100.
Do you need my password?
Never. All services work with a public username or link.
Payments
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm, BHIM and bank apps) and USDT on the TRC20 network.
My UPI payment succeeded but my balance didn't update.
It normally updates within seconds. If it hasn't after 10 minutes, open a support ticket with the payment reference from your Add funds page.
How does USDT payment work?
Enter an amount in USDT and we show an address, a QR code and an exact amount with decimals. Send exactly that amount on TRC20 and it's detected automatically. Your wallet is credited in rupees at the displayed rate.
Can I withdraw my wallet balance?
No. Top-ups are non-refundable, but your balance never expires.
Orders & delivery
How long does delivery take?
Each service lists its start time and daily speed. Most start within minutes to an hour.
My order is stuck on 'processing'.
Some services queue orders during busy periods. If nothing has started after the listed start time plus a few hours, open a ticket with the order ID.
Can I order the same link twice?
Wait until the first order completes. Running two orders on the same link at the same time mixes up the counts and can't be verified.
What if I made a typo in the link?
Contact support quickly with the order ID. If the order hasn't started, we may be able to cancel it.
Refills & refunds
What is a refill?
If a service has a refill period and your count drops within it, press Refill on the completed order and the missing quantity is delivered again.
When do I get a refund?
If an order is cancelled, fails, or is only partly delivered, the undelivered amount returns to your wallet automatically.
Do refunds go to my bank?
Refunds go to your Hypely wallet, where you can use them on any service.
Ready when you are
Free signup, no email verification. Top up ₹100 and place your first order in under two minutes.