Refund Policy

Wallet top-ups are non-refundable

Once money is added to your Hypely wallet, it cannot be refunded or withdrawn to your bank account, UPI ID or crypto wallet. Please add only the amount you plan to use. Your balance never expires and can be used on any service.

Order refunds go to your wallet

While wallet top-ups are final, you are protected when an order doesn't deliver:

• Failed orders: if an order can't be started, the full amount is returned to your wallet immediately.
• Cancelled orders: the full amount is returned to your wallet.
• Partial orders: the undelivered portion is calculated and returned to your wallet.

These wallet refunds happen automatically — you don't need to open a ticket.

Drops and refills

Drops after an order completes are covered only by the refill period stated in the service name (for example 30 days, 365 days or lifetime). Services marked "No Refill" are not covered for drops.

When refunds are not possible

• The account or post was private, deleted or had its username changed during delivery.
• The link entered was incorrect but valid (for example, a different post).
• Another order for the same link was running at the same time on a different service.

Payment problems

If money left your account but your wallet wasn't credited, contact support with the payment reference. We'll verify it with the payment provider and credit your wallet once confirmed.